Hansen’s Branch Spotlight | Vancouver | Hansen’s

Hansen’s catches up with Vancouver

Vcr office Group 1-1

Hansen’s has 7 locations across Canada, including a branch in Vancouver British Columbia. We caught up with the Vancouver staff to discuss the shipping industry, what’s in the works, and what we have to look forward to in the near future.

What’s the best part about servicing your community in Vancouver?
Tough question… helping people who may end up becoming your neighbours. Every once in a while get to speak to a customer from the same home town and can chat a bit. Connections.

What do you enjoy about the shipping / relocation industry?
Dealing with a wide variety of people, businesses, and industries. learning the shipping business. Who would of though that Grade 10 geography would actually become a practical skill?

Where do you see car shipping and vehicle relocation going in the next 10 years?
More environmentally friendly technology, hybrids, electric cars, fuel efficiency gains.

What’s your fast growing service / route?
AB to BC mountain traffic

What new and exciting changes do you have planning for the coming future?
New office! New HandHeld computers for the drivers.

What new technologies are adding value to your customer relationship?
HH’s, Peoplenet (can tell customers exactly where a driver is), TMS tracking online, Google streetview.

What’s your favorite feel-good shipping story this year?
Amateur sport sponsorship: Peninsula Speed Skating Club in Victoria. Glenn Schwarz of Jim Pattison Group kids participate in the club.

Generally speaking, helping customers daily through a portion of stressful move. Taking car of the car move and communicating every step of the way helps them worry about one less thing during the move.

How will you give back to the community this year?
We are considering a food drive, collecting non-perishables to support the Vancouver Food Bank.

Progress at the Auto Compound

Before brand new vehicles get on a truck to the dealer, they are often  processed through an auto compound or distribution facility.  Hansen’s Forwarding’s sister company, Hansen’s Releasing operates 5 of these auto compounds in Canada, partnering with both Canadian Pacific Railway and Southern Railway of British Columbia.

Working at an auto compound is a Car Lover’s dream.  We see the new models before most others.  Our teams get to play an important part in the Global Automotive Supply Chain and work with automotive industry professionals from all over the world.

Auto compounds are very dynamic.  They are in constant change and movement as product arrives and is shipped, especially in peak months.  We use best practices from all of our compounds to lead the way to new industry standards.

Handling more than 500,000 vehicles annually is a delicate balance of fluidity and care.  Quality and damage-free handling is priority on the minds of our professional automotive handlers each and every day.

Our information systems provide us with the most up to the minute inventory details.  Handheld computers in the field reduces paper by more than 75%

In conjunction with our sister company, Hansen’s Releasing is the first compound operator in Canada to introduce electronic gate exits between car carrier and auto compound.  Further reducing the paper handling and streamlining the data captured at the time the vehicle leave the facility.

Investment in continued training programs for our team ensures new opportunities and career growth for our staff.  Improved quality of life for our employees is important.

10 Ways Hansen’s is Going Green

At Hansen’s, we are dedicated to green transportation.

We believe going green is more than just reducing idling time and improving fuel efficiency, it’s about exhausting all avenues to achieve environmental sustainability. Here are 10 ways we are going green.

Purchasing New Equipment
Hansen’s has invested in greener engines. While these engines are more expensive to service, they allow us to use low sulphur fuel that will enable the advanced pollution controls to remove more than 90% of the fine particles.

Servicing Equipment
We regularly service our fleet to maintain the reliability of our equipment and the efficiency of our engines. Regular engine tune-ups are performed to ensure maximum performance as well as cleaner fluids and filters, which result in cleaner exhaust. The average age of the Hansen’s Fleet is 3.5 years.

Tires and Tire Pressure
Hansen’s has set its tire pressure at 110kpa to maximize our fuel mileage, reduce tire wear, reduce costs and improve safety for the driver. Our drivers ensure correct pressure during pre and post trip inspections.

Electronic Log Books
Our electronic log books allows for accurate driver compliance ensuring we remain infraction free (DOT, CVOR) and saves an average of 20 minutes a day, meaning the trucks do not run as long.

Speed Limiters
Our speed limiter is set to a top speed of 105 km/h in Ontario and Quebec and 107km/h in the West. These settings provide a major environmental benefit conserving fuel and helping us track fuel consumption for each unit allowing us to better manage our fleet.
Idle Times
Hansen’s has a strict idle policy that encompasses initial warm up times that are not to exceed 10 minutes. As well, the engine must be turned off after 5 minutes when we are loading or unloading units. At the end of a shift our trucks will idle no longer than a minute to satisfy the necessary cool down requirements.

Operating System

Hansen’s state-of-the-art computerized operating system provides increased efficiency in all of our departments including: Dispatch, Accounting, EDI and Maintenance.

Paperless Delivery
Our wireless, handheld computers eliminate most of the current paper currently used for delivery receipts, load sheets and inspections.

In-Cab Heaters and Engine Heaters

Excessive idling is eliminated when drivers are sleeping with in-cab heaters which draw low amounts of power, significantly reducing fuel consumption.

Environmentally Friendly Fluids
We have switched the lubricating oils used on equipment posts and sliders on our trucks from a petroleum based oil to environmentally friendly Canola oil. We are currently investigating which hydraulic fluids will best suit our needs as these types of fluids are considered even more environmentally friendly.

What to Look for in Vehicle Transport Service

Choosing a reliable car carrier does not have to be a stressful endeavor. There are a number of factors to consider which indicate the quality and level of service you will receive. We’ve broken down a list of pointers for when you are ready to choose your transport service.
Does the company handle new vehicles?
If the company you are considering has experience transporting brand new cars from manufacturing plants to dealerships, you can be confident in the carrier’s ability to handle your vehicle in a safe and professional manner.
Does the company have offices in major cities?
The company that you choose should have offices in major cities in Canada, and welcome the public to visit the facilities and tour the operation.
Is all business in-house?
You should take the time to ensure that the company you hire to transport your car does not outsource your business. If a carrier has their own trucks and employees, there is a significant difference in accountability and the quality of service.
Do you have a thorough understanding of details?
The company you choose should settle to completion, any and all claims that may arise. A professional company will answer specific questions about claims, deductibles and responsibilities.
Can you track your vehicle?
With the rapid evolution of technology, every carrier should have a system in place that allows you to track the transit of your vehicle.
Is the price right?
Just because a carrier has a low cost doesn’t necessarily mean it’s the best choice. Some companies make promises that are unrealistic and impossible to uphold. Before picking the carrier that is right for you, make sure you have considered all of the above!